Our general conditions of sale and delivery and our special conditions are considered as agreed by our customers even if there are opposed to his own general or particular conditions.

These conditions don't engage us at all if we have not agreed it.

Our agreement can't be supposed if we have accepted the special request from our customers without notice from us.

Without specific disposition, our propositions and prices are given as an indication and can be modified at any time without a notice from us. The prices are for collect at the store, the shipping costs must be paid by the customer.

The delivery delay are given as an indication and can be variable. Any delay in the delivery can cancel an order and no compensation can be request. The sales are considered as done straight after the packages are sent, and the transport is the risk of the customers.

The products sold remain the propoerty of I.M.M. S.à.R.L. until all there are all paid in totality (included fees, taxes, indemnity..) by cash or by bank transfert. In case all is not paid, the I.M.M. S.à.R.L. society will able to claim it from the customer at any time with a registered letter. The ersponsability of the customer will be engaged if the products have experienced some damages. The sold softwares remains the property of the manufacturer. The customer will not be able to sell, to gage, to communicate or to lend these softwares, he will also preserve the software property notices and the user guides and will preserve the privacy of the softwares. The customer won't do any counterfeit of the products sold at our shop.

5. Claims
Any claim on sold products must be done at the shop or by phone, or via a registered letter on the next five days after receiving the products and with the invoice number noticed. After this delay, any claim will be accepted. No products returned to us will be accepted without our agreement. For the agreed return products, there must be sent in the original product's package without any damage on the products, The merchandise isn't paid back, if it's defective, it's exchanged or an asset will be given to the customer. No overheat or burnt products by the customer will be paid back. No claim will be able to be a justification for a paiment delay. The technical informations or other informations given by our technicians are based on their current experience. Many external things which can't be controled by I.M.M. S.à.R.L. can affect the operating conditions of the products so, for this reason, we can't be in charge of these comportment.

6. Warranty
The warranty of our products are limited by the ones givenby our supplier or by the manufacturer. I.M.M. S.à.R.L. ensure the compliance of the products as it is described in the manufacturer's contracts. I.M.M. S.à.R.L. can't be in charge of the products usage and overall on the softwares defaults. The warranty is invalid if the products have been modified, repaired or disassembled by the customer or any other person not mandated by I.M.M. S.à.R.L. Also, the warranty can't be applied if the products have not been used in a standard environment as described in the user's guides (temperature, humidity, corrosive atmosphere, electric variation ... We can't ensure that the sold products will surely answered to a customer's problem. Any compensation's request can be done by our customers based on the usage consequence of the sold products (direct or indirect damages, person's damages, earning's loss or data loss), our responsability is limited to the replacement of the defective products. In case our responsability would be retained (faulty installation), the total amount of the potential compensation would not exceed 10% of the defective product. The warranty can not be transmitted to other persons and can't valid if one the warranty's mark is missing, removed or changed (serial number, label, tower seals)

The deposits paid by the customers are deduced from the orders but can absolutely not be a reason for cancelling an order and disengaging from the contract.

In case of an order cancellation requested by the customer, I.M.M. S.à.R.L. will be able to keep any deposit paid by the customer or to claim for an amount of 30% (minimum) of the order if no deposit has been paid. The I.M.M. S.à.R.L. will be able to request to the law the sale's execution.

9. General conditions of paiment
A deposit of 30% can be requested at the order or at worst at the delivery. Our invoices must be paid cash, net and with no discount or only 30 days after the delivery for the agreed customers. Unless specfic agreement, in case of paiment delay, an appeal of 3% of the invoice total is requested at the second reminder and will remain due. Without total paiment of the invoice at the noticed date, the total amount will be raised and the customer will receive a registered letter. This will close any commercial relationship and I.M.M. S.à.R.L. will be able to reject any other customer's orders or to reject any warranty on the products sold. Any incomplete delivera can be taken as a reason for not paying it. It will be able to send some partial invoices corresponding to the partial products delivery.The installation of the products can't be a reason for not paying it.

Even if the customer has not received the general conditions of sales in his natural language, there must be applied.

Any products deposited at our shop will remain I.M.M. S.à.R.L. property if the customer doesn't request it within 3 months.

12. Exclusive attrribution of competence
In case of a complaint, only the Luxembourg courthouse is the competent court. The contract is under Luxembourg laws

13. After-sales service
I.M.M. S.à.R.L. society commits to send a technician on site on case of a problem on his products in the best delay, the technician will also notice the customer about the problem and if it is under warranty or not. All problems caused by the user (system, softwares, virus, bug ...) are not under warranty services. In that case, the travel fees and the time for the time used for reparation will be charged to the customer. The tehnician will also notice the customer of an estimation of the reparation's fees. However, the customer will not be able to consider this estimation as a final price.